Help

Call forwarding

CompleteLine answers the calls you forward to your CompleteLine number. Forward all your calls: from your business phone, dial *72 and then your CompleteLine number, and press Call. Calls are answered as soon as forwarding is on. Your number is on your dashboard.

If *72 doesn't work on your phone, setup shows the steps for iPhone, Android and business lines: open call forwarding setup.

Texting registration

Phone carriers require every business that texts customers to register first. Texting turns on once your registration is approved, which usually takes 1-3 weeks. Until then, calls are still answered. Start or check yours on Texting.

Billing

Your plan charges the card on file each month or each year, and the one-time setup fee is charged once, with your first payment. To update your card or see invoices, go to Billing and choose Manage / cancel plan. Plan prices are on Pricing.

Cancelling

Go to Billing and choose Manage / cancel plan. Before you go, turn off call forwarding so your calls come back to your own phone; the cancel screen lists how for each phone.

30-day money-back guarantee

If you cancel within 30 days of your first payment, we will refund all plan fees you have paid (monthly or annual) and the one-time setup fee, except $100 of the setup fee, which we keep for the setup work. Usage charges, including additional text-message credits, are not refundable. We refund to the original payment method, and your service ends when the refund is issued. Full terms: Terms of Service.

To claim it, go to Billing and choose Request your money-back guarantee, or contact us below.

For agencies

You pay per active client each month: Agency Core $99 ($79 at 25 or more clients) or Agency Pro $199 ($169 at 25 or more), with no setup fee. Your first client is free for 30 days; a card is needed at signup and billing for that client starts on day 31 unless you cancel first. Adding or removing a client changes your bill automatically. See your plan, invoices and card in Billing.

Each client’s calls work as soon as you add them; texting starts once the carrier approves their number, usually in 1–3 weeks. If something is wrong for one of your clients (texts not sending, the AI saying something it shouldn’t, a missed booking), use the form below and name the client, or email us. We reply within 1 business day. To get a copy of your data or close your account, go to Settings, then Billing, and use “Download my data” or “Delete my account”. Closing cancels billing right away; invoices and texting consent records are kept as the law requires.

Contact us

Email hello@completeline.app or call or text (719) 662-3914. We reply within 1 business day.